Welcome to Helping Hand d.o.o. These terms and conditions outline the rules and regulations for the use of Helping Hand d.o.o.'s website, located at helpinghand.rs.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Helping Hand d.o.o. if you do not agree to all the terms and conditions stated on this page.

1. Definitions Service refers to the services provided by the website, including but not limited to grave cleaning, flowers placement, and candle lighting. User, You, and Your refers to the individual accessing the website and accepting the Company's terms and conditions. Company, We, Our, and Us refers to Helping Hand d.o.o.
2. Use of the Service You must be at least 18 years old to use our services. You agree to provide accurate, current, and complete information about yourself as prompted by the website. You may not use the Service for any illegal or unauthorized purpose.
3. Service Description We provide grave cleaning services, which include, but are not limited to, cleaning headstones, trimming grass, and removing debris. We also offer additional services such as flowers placement and candle lighting. The scope of work will be detailed in the service agreement or as described on our website.
4. Payments Payment for services must be made as specified on our website or in the service agreement. We accept various forms of payment, which will be listed on the website.
5. Cancellations and Refunds Cancellations must be made at least one day before the scheduled service. Refunds are provided at our discretion and according to our refund policy.
6. Liability We strive to provide high-quality services, but we do not guarantee the outcome of our cleaning, flower placement, or candle lighting services. We are not responsible for any damage to the grave or headstone that occurs as a result of the cleaning process unless caused by our gross negligence. Our liability is limited to the amount paid for the service.
7. Intellectual Property The content and materials on the website, including but not limited to text, graphics, logos, and images, are the property of Helping Hand d.o.o. and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our written permission.
8. Privacy We are committed to protecting your privacy. Our Privacy Policy, which is incorporated by reference into these Terms and Conditions, explains how we collect, use, and disclose your information.
9. Changes to Terms We may update these terms and conditions from time to time. Any changes will be posted on this page, and we will notify you of any significant changes by email or through the website.
10. Governing Law These terms and conditions are governed by and construed in accordance with the laws of Serbia, and you irrevocably submit to the exclusive jurisdiction of the courts in Belgrade.
11. Contact Us If you have any questions about these Terms and Conditions, please contact us at info@helpinghand.rs.